#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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| # | Status | Votes | Game | Type | Title | Last update |
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Descrición detallada
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• Por favor, copia e pega a mensaxe de erro que ves na túa pantalla, se houbera algún.
Unknown email address when trying to recover the password for my account.
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• Por favor, explica o que querías facer, o que fixeche e o que pasou
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Cal é o teu navegador?
Google Chrome v97
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• Por favor, copia/pega o texto amosado en inglés no canto do teu idioma. Se tes un pantallazo deste erro (boa práctica), podes usar Imgur.com para subilo e copiar/pegar a ligazón aquí.
Unknown email address when trying to recover the password for my account.
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• É este o texto dispoñible no sistema de tradución? Se é así, foi traducido fai máis de 24 horas?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Cal é o teu navegador?
Google Chrome v97
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• Por favor explica a túa suxestión de maneira precisa e concisa para que sexa o máis sinxelo posible entender o que queres dicir.
Unknown email address when trying to recover the password for my account.
• Cal é o teu navegador?
Google Chrome v97
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• Qué había na pantalla cando se quedou bloqueado? (mensaxe de erro?, pantalla en blanco?, unha parte da interface do xogo?)
Unknown email address when trying to recover the password for my account.
• Cal é o teu navegador?
Google Chrome v97
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• Qué parte das regras non se cumpriron na adaptación da BGA?
Unknown email address when trying to recover the password for my account.
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• é visible a violación das regras na repetición? Se o é, en que número de movemento?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Cal é o teu navegador?
Google Chrome v97
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• Qué acción de xogo querías realizar?
Unknown email address when trying to recover the password for my account.
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• Qué é o que tratache de facer para activar esta acción do xogo?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Qué sucedeu cando o fixeche (a mensaxe de erro, mensaxe na barra de estado do xogo, ...)?
• Cal é o teu navegador?
Google Chrome v97
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• En que paso do xogo ocorreu o problema (cal foi a instrucción actual do xogo)?
Unknown email address when trying to recover the password for my account.
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• Qué sucedeu cando tratache de facer unha acción de xogo (mensaxe de erro, mensaxe na barra de estado do xogo, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Cal é o teu navegador?
Google Chrome v97
-
• Por favor, describe o problema de visualización. Se tes un pantallazo deste erro (boa práctica), podes usar Imgur.com para subilo e copiar/pegar a ligazón aquí.
Unknown email address when trying to recover the password for my account.
• Cal é o teu navegador?
Google Chrome v97
-
• Por favor, copia/pega o texto amosado en inglés no canto do teu idioma. Se tes un pantallazo deste erro (boa práctica), podes usar Imgur.com para subilo e copiar/pegar a ligazón aquí.
Unknown email address when trying to recover the password for my account.
-
• É este o texto dispoñible no sistema de tradución? Se é así, foi traducido fai máis de 24 horas?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Cal é o teu navegador?
Google Chrome v97
-
• Por favor explica a túa suxestión de maneira precisa e concisa para que sexa o máis sinxelo posible entender o que queres dicir.
Unknown email address when trying to recover the password for my account.
• Cal é o teu navegador?
Google Chrome v97
Historial de informes
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Engade a este informe
- Outro DI de mesa / ID de movemento
- Premer F5 resolveu o problema?
- Apareceu o problema varias veces? Tódalas veces? Aleatoriamente?
- Se tes un pantallazo deste erro (boa práctica), podes usar Imgur.com para subilo e copiar/pegar a ligazón aquí.
